Refund Policy

Our 14-Day Guarantee, Money-Back Guarantee and Match Guarantee all refer to this policy and the conditions below.

How Your Credits Work

Your plan comes with a credit balance, not a fixed number of photos. Different generation modes use different amounts of credits:

Example: A 50-credit plan gives you 25 Normal photos, 5 Pro photos, or any mix in between. You choose how to spend your credits.

Can I Get a Refund?

You may qualify for a refund if you meet ALL of the following:

• You request within 14 days of purchase.
• You have used less than 20% of your credits. (Each generation has real compute costs on our end.)
• Your generated photos were uploaded to a live dating profile.
• Your profile was active and visible for at least 7 consecutive days.
• Your dating app search radius was set to 50 km or more.
• Your age range was set to a spread of at least 19 years.
• Your input photos met our quality guidelines.

When Refunds Are Not Available

• More than 20% of credits have been used.
• You used credits after submitting your refund request.
• Photos were not uploaded to a dating app.
• Profile was hidden or inactive during the 7-day test period.
• Dating app settings were not optimised (range or age spread too narrow).
• Input photos were low quality (blurry, sunglasses, group shots, etc.).
• Request was made after 14 days from purchase.
• A refund was previously issued to your account.

Character Creation and Input Photos

Every photo TruShot generates is based on the character you create from the photos you upload. Before you can create a character, you must accept our input photo guidelines.

Photo requirements. Each photo must be clear, well lit and in focus, with your face fully visible. Do not upload photos with sunglasses, hats, filters, heavy cropping, other people, or low resolution.

Consistency. All photos must show the same face, hairstyle, grooming, body and apparent age, ideally taken on the same day. Photos taken at different times present an inconsistent appearance, and the generated photos will reflect that.

Automated quality check. Each photo is checked automatically when you upload it. If a photo is flagged and you choose to continue, you accept that results affected by that photo are due to your image choices and are not grounds for a refund or a claim that the service was not as described.

Delivery. A generated photo is delivered when it appears in your gallery and is available to download at full quality.

Image Likeness

TruShot's AI generation technology leads the market in facial accuracy, with a lower failure rate than all major competitors. Every photo is generated based on the character created by you from the images you upload — your results depend on the quality of your input photos.

For this reason, all likeness disputes are verified objectively using Amazon Rekognition facial similarity scoring. A score of 95% or above confirms the service was delivered accurately. This is the industry standard for facial identity verification — it measures your face, not your opinion of it.

How to Request a Refund

Email us at support@trushot.app with the subject: Refund Request — [Your Order Number]

Include the following:

1. Your order number and purchase date.
2. Screenshot of your TruShot account showing credit usage below 20%.
3. Screenshots of your generated photos live on your dating profile.
4. Dating app settings showing search radius ≥50 km and age spread ≥19 years.
5. Date-stamped proof of 7+ days of active profile use.
6. Brief description of the issue and what you observed.

We review all complete requests within 3–5 business days. Approved refunds are returned to your original payment method within 5–10 business days.

Please note: requests that do not meet the eligibility conditions or are missing required documentation cannot be processed. If you are unsure whether you qualify, contact us at support@trushot.app before submitting.

TruShot VIP Orders

TruShot VIP is our one-time, done-for-you service: our team builds your dating profile for you from the brief you send. Because it's custom work done by people, not credits you spend yourself, VIP comes with a delivery commitment instead of the 14-day guarantee above, which covers plans and credits.

• Delivered in 48 hours. We start as soon as your completed brief arrives, and your finished profile is ready within 48 hours.
• One free revision. If something doesn't match your brief, tell us what to change and we'll redo it once, at no cost.
• We see it through. Once you order, we're committed to finishing your profile. If anything slows it down, we'll let you know and keep going until it's delivered.

Not Sure? Talk to Us First.

Most issues can be resolved with a quick adjustment. Before submitting a refund request, reach out and our team will review your case.